I am using MatterControl with Windows 7 in a HP laptop. MatterContol works great once I get it to print. The problem occurs when I select different options from the menu. If I stop a print, or try to use the Print Leveling Wizard. Does it matter whether the computer is 32 bit or 64 bit?
MatterControl will work on both 32- and 64-bit systems.
Can you be more specific about when the problem occurs? Which menu are you selecting from? Does the program crash?
If you're willing to share some information, the following steps will produce some error logs that should tell us more about what's going on:
1) Right click on ‘My Computer’ and select ‘Manage.’
2) In the menu on the left, navigate to ‘System Tools’ > ‘Event Viewer’ > ‘Windows Logs’.
3) Click on ‘Application’ to show logs in the middle window pane, then click ‘Filter Current Log’ in the right window pane, then check ‘Error’ and hit ‘OK’.
4) In the right window pane, choose ‘Save Filtered Log File As’. Give the file a descriptive name and email it to support@matterhackers.com.
Once I have that I can send it to my development team for review to see if anything looks suspicious and get back to you.
MatterControl stops working when I try to level the bed, change bed temp, or just click on Printer.
Log Name: Application
Source: Windows Error Reporting
Date: 10/21/2015 9:35:50 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Ray-HP
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: MatterControl.exe
P2: 1.4.0.0
P3: 56099a07
P4: StackHash_cc51
P5: 6.1.7601.17514
P6: 4ce7ba58
P7: c0000374
P8: 000ce653
P9:
P10:
Attached files:
These files may be available here:
C:UsersRayAppDataLocalMicrosoftWindowsWERReportQueueAppCrash_MatterControl.ex_bc3c21abbdbc9280fdb24cf688378f01fc95518_0d9fd93e
Analysis symbol:
Rechecking for solution: 0
Report Id: 5ca7c8bd-7876-11e5-ad10-2c27d7c8e817
Report Status: 6
Event Xml:
0
APPCRASH
Not available
0
MatterControl.exe
1.4.0.0
56099a07
StackHash_cc51
6.1.7601.17514
4ce7ba58
c0000374
000ce653
C:UsersRayAppDataLocalMicrosoftWindowsWERReportQueueAppCrash_MatterControl.ex_bc3c21abbdbc9280fdb24cf688378f01fc95518_0d9fd93e
0
5ca7c8bd-7876-11e5-ad10-2c27d7c8e817
6
</EventData
Stops working when I level the bed,change bed temp,and sometimes if I just click on printer.
The reply you sent doesn't really tell me any more information than you gave previously. Please read my post again and follow the instructions in it if you would like assistance.
Hello Ryan,
Is this the information your are after? I live in Santa Ana so I can bring my computer in if you would like to see the problem first hand.
Faulting appliclication name:MattterControl.exe,version1.4.0.0,time stamp:0x56099a07
Faulting module name:ntdll.dll,version:6.1.7601.17514,time stamp:0x4ce7ba58
Exception code: 0x0000374
Fault offset:0x000ce653
Faulting process id:0xed8
Faulting application start time: 0x01d10c82e39eed07
Faulting application path:c:ProgramFiles(x86)MatterControlMatterControl.exe
Faulting module path:C:WindowsSysWOW64ntdll.dll
Report Id:5ca7c8bd-7876-11e5-ad10-2c27d7817
Ray, the instructions in my post involve generating a .evtx file and emailing that to support@matterhackers.com as this is generally the most efficient way for us to get information about the error. I was hoping to find a stack trace which would tell us exactly what's going on in the program code when the crash occurs. If you are not willing to email as instructed, then we'll have to do with what we have here.
The mention of the file 'ntdll.dll' in your last post is typically related to video drivers and video card incompatibility, so that is most likely the problem.
Unfortunately we do not have a solid solution to offer due to the large number of video cards on the market and the difficulty involved with maintaining compatibility with all of them.
I recommend ensuring that your video card driver(s) are up to date, acquiring them directly from the manufacturer's website if possible.