Last updated on Aug 5th, 2021 by MatterHackers
At MatterHackers we are invested in your success. Whether you are selecting the right machine for your workshop or the right material for your project, we’ve got your back - ensuring your success from start to finish. Shopping with MatterHackers means:
- Unlimited customer support via phone & email
- Free expert consultation - let us help you choose the best option for your application.
- Waiver of restocking fee on 3D printers or CNC machines (some exclusions apply; see details below).
Easy Exchange Program
As part of the MatterHackers' Success Guarantee, our Easy Exchange Program takes the worry out of selecting a 3D printer by ensuring that you receive a 3D printer that best suits your needs. When you purchase an assembled printer from MatterHackers, you have 30 days to try out that printer. If you decide that you would like to switch to a different printer within 30 days, you're free to switch without any restocking fee. We only ask that you cover the cost of shipping if you choose to take advantage of this exchange program.
To take advantage of the exchange program, simply email firstname.lastname@example.org or call us at +1 (949) 613-5838. Please note that this program provides a store credit for the value of your printer (less the cost of shipping both ways). This store credit must be used towards the purchase of a different model 3D printer or CNC. Printers sent in for exchange must be returned in good condition in their original packaging, with all parts and accessories included, to qualify for the program. NOTE: MakerBot machines and kits of any type are not eligible to participate in this program.
View our Return Policy here.