Except as otherwise noted, every unused product purchased at MatterHackers has a 30 day return policy. If you find any item to be faulty, you may return or exchange any purchase within 30 days. After 30 days of purchase, returns will not be accepted. All return shipping costs are the responsibility of the customer.
3D printers and accessories follow the return policy of the manufacturer; please inquire regarding the return policy of individual printers as they may vary by model.
Any item found to be broken or malfunctioning because of use beyond regular expectations or neglect by the customer will not be accepted for return.
You must obtain an RMA before returning an item by contacting support via e-mail or phone. When returning an item for an exchange, the returned item must be received by MatterHackers before a replacement item is shipped out. If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.Question? Contact firstname.lastname@example.org