Except as otherwise noted, every unused product purchased at MatterHackers has a 30 day return policy. If you find any item to be faulty, you may return or exchange any purchase within 30 days. After 30 days of purchase, returns will not be accepted. All return shipping costs are the responsibility of the customer.
3D printers and accessories follow the return policy of the manufacturer; please inquire regarding the return policy of individual printers as they may vary by model.
Any item found to be broken or malfunctioning because of use beyond regular expectations or neglect by the customer will not be accepted for return.
You must obtain an RMA before returning an item by contacting support via e-mail or phone. When returning an item for an exchange, the returned item must be received by MatterHackers before a replacement item is shipped out. If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.Question? Contact firstname.lastname@example.org
If you purchase a product from MatterHackers within five days prior to a sale, we will happily issue you a store credit for the difference between your purchase price and the sale price.
Please keep in mind that you must have bought the item no more than 5 days before the sale occurred to be eligible.
To obtain your store credit, please email a copy of your original receipt to email@example.com with a note stating that you would like to receive a credit for an item that is now on sale.