Rewards Program - Terms and Conditions

Last updated on May 9th, 2018 by MatterHackers

MatterHackers Rewards Program ("Program")
Terms and Conditions ("Terms")
Earn 3% back in rewards on qualifying purchases, excluding gift cards.

  1. Returns

    If an item that accrued Rewards is returned, the Rewards earned on the purchase of that item will be reversed. The reversal will first be reduced from the current Rewards balance until the balance reaches $0.00. Any additional Rewards reversal will reduce the refund amount.

    Example: Member’s current Rewards balance is $2.00. Member returns a $100.00 item that previously earned $3.00 in Rewards. As the Reward’s reversal would bring the Member’s account to a negative balance, the refund would be in the amount of $99.00 ($100 + $2 - $3 = $99). This would then result in a Rewards account balance of $0.00.

  2. Membership

    These Terms and any additional terms and conditions that are established and required by MatterHackers for the Program govern the terms and conditions on which an individual (“you”) may participate in the Program. This Program is available to all qualifying MatterHackers customers who are at least 18 years of age at the time of enrollment and have a valid U.S. mailing address and a valid email address. These Terms are between you and MatterHackers, Inc. ("MatterHackers," "us," "we," "our"). Please note that your use of the website and the Program are also governed by the Terms of Use, Privacy Policy and all other applicable terms, conditions, limitations, and requirements on the website, all of which (as amended over time) are incorporated into these Terms. By enrolling in the MatterHackers Rewards Program, you acknowledge that you have read and understood these Terms and that you agree to be bound by them.

    To enroll in the Program, you must apply for membership at by completing an application for membership. MatterHackers must receive an accurate and complete application from you in order to be enrolled in the Program. MatterHackers is not responsible for applications received by MatterHackers that are not in compliance with these Terms. Once enrolled as a Program member ("Member"), you must be in good standing with MatterHackers to receive Rewards (defined below).

  3. Qualifying Purchases

    As a Member of the Program, you are eligible to receive credit ("Rewards") on your account for all Qualifying Purchases (defined below) that are made by you (i) online at; (ii) at a MatterHackers retail location; or (iii) by phone at +1 (800) 613-4290. In order to earn Rewards, you must identify yourself as a Program Member at the time of purchase and provide your Member account number. All Qualifying Purchases are subject to verification by MatterHackers before Rewards are credited to a Member's account. Unless otherwise specified herein, the phrase "Qualifying Purchase" and "Qualifying Purchase Amount" shall mean the amount paid at checkout after all applicable discounts, offers, promotions, coupons, and Rewards redemption are applied and before any tax is imposed. In addition, Rewards will not be earned for the following purchases: gift cards and purchases made on third-party websites. Other exclusions may apply. MatterHackers, in its sole discretion, reserves the right to include additional products or services as exclusions from Qualifying Purchases from time to time without prior notice.

    If you make a Qualifying Purchase but fail to provide your Member account number at the time of purchase, you can add the Qualifying Purchase to the Rewards Program by contacting MatterHackers: (i) by email at or (ii) by phone at +1 (800) 613-4290 and providing MatterHackers with the original receipt or order number of the Qualifying Purchase and your Member account number. You should contact MatterHackers as soon as possible after the transaction date but you must contact MatterHackers within 60 days after the date of the Qualifying Purchase. If you fail to contact MatterHackers within 60 days after the date of the Qualifying Purchase, the Qualifying Purchase is not eligible to be credited to your Member account. Only Qualifying Purchases made by the Member may be credited to that Member's account. After contacting MatterHackers with the required information, a Qualifying Purchase will be credited to your Member account upon verification by MatterHackers within 5 business days after your request. Qualifying Purchases that have been verified are applied to the Member's account with a transaction date of the date of approval by MatterHackers. You may request approval of a maximum of 5 Qualifying Purchases to be credited to your Member account per day. Qualifying Purchases cannot be transferred, sold or bartered.

  4. Rewards

    As a Member of the Program, you will receive a Reward in the form of a credit to your Member account equal to 3% of each Qualifying Purchase made through: (i); (ii) at a MatterHackers retail location; or (iii) by phone at +1 (800) 613-4290. You must be an active Member of the Program at the time of the Qualifying Purchase in order to receive the 3% Reward for that purchase. Rewards are issued and posted to your Member Rewards account within 48 hours of your Qualifying Purchase. You can view your Rewards balance at Rewards will expire 6 months after the date of your most recent Qualifying Purchase. Each time you make a Qualifying Purchase, all current unused and non-expired Rewards in your Member account will receive a new expiration date of 6 months after the date of that Qualifying Purchase. If, however, you do not make any Qualifying Purchase for a 6-month period, your Rewards will expire at the end of the day Pacific Time 6 months after your last Qualifying Purchase. Upon expiration, your Rewards account balance will automatically be reset to zero and the expired Rewards cannot be redeemed after the expiration date. Expired or misdirected Rewards will be not reissued. You will begin to earn Rewards again at the time of your next purchase unless your membership in the Program is canceled. MatterHackers reserves the right to change the Rewards expiration date at any time without prior notification. Rewards are not redeemable for cash. MatterHackers is not liable for unclaimed or expired Rewards. Rewards cannot be earned where application of the Program would be prohibited by law or regulation.


  5. Rewards Redemption

    Rewards can be redeemed for merchandise only (subject to restrictions) at: (i); (ii) at a MatterHackers retail location; or (iii) by phone at +1 (800) 613-4290. Rewards may not be redeemed for cash, store credit, credit remittance, promotional products, MatterHackers gift cards, prior purchases, or any purchases made on other provider web sites. REWARDS MAY NOT BE USED OR APPLIED FOR TAXES. Rewards are nontransferable and may only be redeemed by the listed Member for the Rewards account. Only the Member may access and redeem the Rewards loaded on the Member account.

  6. Member Services

    To contact the MatterHackers Rewards Program, all communications should be directed as follows and must include the Member account number.


    MatterHackers Rewards
    20321 Valencia Cir
    Lake Forest, CA 92630
    Email Address:
    +1 (800) 613-4290
    Friday, 9:00 am PT–6:00 pm PT
  7. Cancellation

    You may cancel your membership in the Program at any time by notifying Member services by email or phone using the contact information listed above. Cancellation may take up to 10 weeks to finalize. Upon cancellation, your membership in the Program will be deactivated and any unused Rewards will be forfeited.

  8. Abuse

    Abuse of the Program (for example, by failing to follow or by attempting to circumvent the Program policies or these Terms, allowing others to use your membership number, use by resellers, or other improper conduct as determined by MatterHackers in our sole discretion) is strictly forbidden and (i) may result in termination of your membership in the Program, (ii) may disqualify you from future Program participation, and (iii) may result in the forfeiture of some or all Rewards accrued. In addition, MatterHackers reserves the right to take appropriate legal action as necessary or desirable. The sale, barter or transfer of Rewards, except by MatterHackers, is expressly prohibited.

  9. General

    Rewards issued under this Program cannot be combined with any other rewards program or promotion and cannot be combined with any discount that is calculated as a percentage of the total purchase value. Rewards under this Program may be combined with discounts applied for a specific dollar value. MatterHackers Rewards accounts are limited to one Member account per eligible customer, and each Member account must have a unique email address and mailing address to be used for that account. By enrolling in the MatterHackers Rewards Program, you agree to receive MatterHackers promotional communications. You may unsubscribe or opt-out at any time. MatterHackers is not liable for unclaimed, expired, or misdirected communications from MatterHackers to the Member or from the Member to MatterHackers.

    These Terms are governed by the laws of the state of California, without regard to its conflict of laws rules. Any Member's legal action against MatterHackers arising from or associated with the Program may only be filed in the state and federal courts of Orange County, California. Any claim or cause of action that you have under these Terms or the Program: (i) must be commenced within one year after the claim or cause of action arises, or such claim or cause of action will be barred; and (ii) must be brought individually, and not consolidated as part of a group or class action complaint. If any provision of these Terms is found to be invalid or unenforceable to any extent, then the invalid portion shall be deemed conformed to the minimum requirements of law to the extent possible. In addition, all other provisions of these Terms shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law. The Program is void where prohibited by law.

    MatterHackers reserves the right to amend, cancel or temporarily suspend this Program, in whole or in part, or change any of the Terms or any aspect of the Program, at any time for any or no reason, as determined in MatterHackers' sole discretion without notice to the Member. MatterHackers' decision on any aspect of a Member's account, membership status, Rewards balance or any aspect of the Program shall be final. For the purposes of Rewards issued under this Program, MatterHackers assumes that any value or award earned as a result of United States Government purchases will be applied for the benefit of the United States Government in accordance with the procuring department's or agency's ethical guidelines. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.

    By participating in the Program, you agree to and are subject to the Terms of this Program, and certify that all eligibility requirements are met.

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