MatterHackers MatterHackers Launchpad for WAZER Waterjet 4hr Expert Setup Assistance
MatterHackers' Launchpad for WAZER Waterjet provides a four-hour virtual expert consultation for setting up, calibrating, and initiating your first cut on WAZER waterjet CNC machines. The service covers steps from unboxing to maintenance, must be scheduled within 3 months of machine delivery, and offers additional training options.
- Schedule four-hour virtual expert consultation
- Streamline unboxing, calibration, and first cut
- Master setup & waterjet cutting with personalized guidance
To learn about available discounts, training, and maintenance options, please use the form below and a MatterHackers Expert will contact you within one business day. Alternatively, you can always feel free to give us a call at +1 (800) 613-4290 or email sales@matterhackers.com.
LAUNCHPAD 4HR EXPERT SETUP ASSISTANCE
EXPERT-GUIDED STARTUP SOLUTION
MatterHackers' Launchpad for WAZER is your comprehensive onboarding solution for waterjet cutting success. In addition to the video tutorials available from the manufacturer, this structured learning system walks you through setup, calibration, and your first successful cut. Our application engineers virtually provide a full four hours of personalized consultation, ensuring you start your creative journey with professional guidance and essential skills that will be invaluable for future digital fabrication projects.
Key Features of MatterHackers' Launchpad 4hr Virtual Setup Assistance:
- Four hours of virtual personalized waterjet CNC expert consultation
- Specialized to succeed with the WAZER Waterjet machines
- Step-by-step guidance from unboxing to cutting (plus maintenance)
- Schedule your time within 3 months after machine delivery
- Additional training options available—classes, in-person setup, and more
START WITH CONFIDENCE
Turn your ambitious digital fabrication goals into reality with MatterHackers' expert-guided waterjet CNC onboarding. The Launchpad service provides the knowledge, support, and personalized virtual assistance needed to begin cutting confidently from day one.
- Four-hour expert consultation
- Complete virtual setup and calibration support
- Additional step-by-step video tutorials available
SUCCEED AT YOUR OWN PACE
A successful digital fabrication experience starts the moment you arrive at MatterHackers, and you can get started preparing for your first waterjet cut the moment you check out. The complete guide will take you through:
CUSTOMIZE YOUR JOURNEY
Launchpad Basic covers essential startup needs. Interested in expanding more of your digital fabrication potential? Our additional Engineer Time provides personalized expert guidance for specialized materials, custom designs, or specific applications. We'll tailor our support to match your unique CNC cutting goals and ambitions with these optional additional services:
- Application Engineer Virtual Consultation (2-hour increments)
- In-person Hardware Setup and Training
- Available for small or large groups
- Available in Southern California and limited locations throughout the USA
- For more info and options, contact sales@matterhackers.com
The purchase of MatterHackers Launchpad includes access to our exclusive launchpad service, available for 3 months after delivery, designed to assist you in getting started with your new machine.
Request a quote or contact sales@matterhackers.com for any additional questions you may have.
Terms and Conditions
Overview: The Launchpad program provides support and training for customers who purchase a WAZER Waterjet from MatterHackers. It includes a four (1) hour virtual consultation with a Service Technician. Services expire 3 months after delivery.
1. Included Services
- Four (4) Hour Video Consultation: Virtual video session with an Application Engineer to assist with setup or address questions. We recommend unboxing and setting up your machine before the meeting, but if you prefer our guidance during those steps, feel free to use your Launchpad session for unboxing and setup.
2. Expiration of Services
- All included services must be used within 3 months of the machine's delivery date.
- Unused services do not carry over, transfer, or qualify for refunds.
3. Additional Services
- Extra virtual consultation time is available for purchase hourly.
- In-person training is available in select U.S. locations (contact services@matterhackers.com for more details).
4. User Responsibilities
- We recommend (but don't require) that machine setup is completed as per the video guide before scheduling the consultation.
- A stable internet connection is required for virtual sessions.
5. Refunds and Cancellations
- Launchpad services are non-refundable once the video guide has been accessed or the consultation session is scheduled.
- Launchpad services are not separately refundable when purchased in a bundle.
- Launchpad services are non-refundable after service expiration.
- Cancellations with less than 24 hours’ notice may result in forfeited session time.
6. Limitation of Liability
- MatterHackers is not liable for issues arising from hardware setup, software errors, or user actions. The guidance provided is for educational purposes and does not guarantee specific outcomes.
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For assistance, contact sales@matterhackers.com.
By accessing the Launchpad services, you agree to these terms.