Response #21 Instruction Page
This is the Response #21 Instruction Page - if you’re here, that means you have been assigned to help print critical PPE for healthcare workers in need. Follow these instructions to successfully fulfill this Response.
Thank you for dedicating your time, materials, and resources to help fulfill hospitals' requests for critically needed PPE. Your work for the Maker Response Hub is greatly appreciated. You can further help the Hub’s efforts grow by sharing your prints on social media. Use #MakerResponseHub and #Response21 and tag @matterhackers to show the great work you are doing and to encourage more people to be part of the solution.
Step 1: Submit Your Response #21 Commitment Form
If you have not already done so, you must fill out the Maker Response Hub Commitment Form. As this is a different response, you must fill out the commitment form each time. This is a crucial step in participation for this Response - MatterHackers has been working closely with Hub-registered hospitals to fulfill their PPE needs - we have exact numbers of equipment to provide for each hospital’s requests. Your commitment helps us ensure that each hospital’s PPE needs are met in a timely manner.
By submitting this form, you are committing to printing and shipping the minimum requested number of parts for this specific Response.
Step 2: Download the Surgical Mask Comfort Strap Model
Once you have submitted the Response Commitment Form, download our approved Surgical Mask Comfort Strap model and start printing the number of parts you have committed to. The Surgical Mask Comfort Strap model has been reviewed for clinical use by the National Institute of Health’s COVID-19 Supply Chain Response. Many hospitals that we have been working with have approved the design as well.
Step 3: Prep Your Printing Station
In order to keep yourself, our volunteers, and healthcare professionals as safe, it is important to be as clean as possible. Prep your printing station with cleaning supplies and wear gloves when handling anything that you are sending to MatterHackers.
Step 4: Start Printing Your Response #21 Requested Parts
Once your station is prepped, begin printing the quantity that you are committing to based on your Response Number request.
Your parts should be printed in PETG, RYNO, PLA, Tough PLA, or Nylon 3D printing filament. Here are some helpful articles to help you succeed:
How to Succeed with PETG and RYNO 3D Printing Filament
Step 5: Clean Your Parts
Clean your parts as best as possible. We recommend wiping them down with isopropyl alcohol - be sure to wear gloves when handling all parts.
Step 6: Package Your Parts
Package and seal all your parts in a ziplock plastic bag. Label each bag by the type of material that you used to print the models, as well as the number of models included in the bab. This will ensure that the parts are kept as clean and safe as possible, and will also help our volunteers organize by material.
Step 7: Ship Your Parts or Drop Off Curbside at MatterHackers
Once your parts are packaged properly, ship your package to the address below. Be sure to include your specific Maker Response number in the "attention" line.
MatterHackers, Inc.
ATTN: Maker Response #21
20321 Valencia Circle
Lake Forest, CA 92630
Local Drop-Offs
If you are local to MatterHackers HQ, you can drop off your parts at MatterHackers (address above). We have set up a receptacle outside of the Showroom/Main Entrance for a safe, no contact drop-off. You do not need to contact us or come in when you are dropping off your parts - we will check the receptacle daily to collect your parts.
Maker Response Hub FAQ
What is a Maker Hub Response?
MatterHackers has been working behind the scenes with Hub-registered medical centers and hospitals to determine the quantities of PPE needed to supply their staff. Each Response fulfills a hospital’s request - based on the information supplied in the original Maker Response Hub registration form, MatterHackers is requesting Maker Volunteers to fulfill each Mission. Each Response varies, and you might get selected for multiple Responses.
Why MatterHackers Needs Your Commitment
Since MatterHackers has been working closely with Hub-registered hospitals to fulfill their PPE needs, we have exact numbers of equipment to provide. Your commitment helps us ensure that each hospital’s PPE needs are met in a timely manner.
Which model am I printing for Response #21?
Our Surgical Mask Comfort Strap has been reviewed for clinical use by the National Institute of Health (NIH). You can download the model here.
What material do I need to 3D print with?
PETG, RYNO, PLA, Tough PLA, and Nylon are the recommended materials to use for the Surgical Mask Comfort Strap.
When should I ship my parts?
Please ship your parts when you have completed the minimum required amount for the Response, or the number that you have agreed to commit to in the Response form. This ensures that we are accurate when fulfilling hospital requests.
Where am I shipping my completed parts?
Please see Step 7 of the Response Instructions, or ship to: MatterHackers, Inc. ATTN: Maker Response Hub [ENTER RESPONSE #], 20321 Valencia Circle, Lake Forest, CA 92630.
What if I can't ship by the requested ship date?
That's okay - we understand that some machines print faster than others. We request that you ship your completed parts as soon as possible as we are aiming to deliver them to hospitals as quickly as possible.
What if I am unable to ship my parts at all?
If you are unable to ship parts for a specific Response, that's okay. Keep an eye on your email for future Responses - there might be one that is local that you will be able to support. Or, if you know of a local hospital that can use the support of a Response, contact community@matterhackers.com and we can help initiate one.
Which hospitals and medical centers will my 3D printed parts go?
While we are not authorized to share the names or locations of recipient hospitals yet, once they get their PPE and agree for their information to be public, we will share as much info and as many photos as we can with volunteers.
How do I help hospitals near me?
If your community needs help MatterHackers can assist with creating a Mission. Reply to this email or contact community@matterhackers.com and the Maker Response Hub will get back to you as soon as possible with solutions.
How else can I help the Maker Response Hub?
If you would like to help the Maker Response Hub more, you can always donate supplies to help the cause through ATHENA, a nonprofit organization focused on bringing quick manufacturing solutions to people during times of crisis. Learn more here.
How can I help the Maker Response Hub's efforts grow?
Help the Maker Response Hub’s efforts grow by sharing your prints on social media. Use #MakerResponseHub to show the great work you are helping with and encourage more people to be part of the solution.